Return & Refund

Refund & Returns Policy

1. Thank You for Choosing Eaten Alive
We're committed to providing you with high-quality products and excellent customer service. If you receive a damaged item, we're here to help.

2. Returning Non-Perishable Items
If you need to return non-perishable items, please send them back to us at:

Eaten Alive
18, London Stone Business Estate
London SW8 3QR

Include your name, address, signature, and the date you're returning the order. Products must be returned in their original packaging or equivalent protective material to avoid damage during shipping.

3. Cancelling Non-Perishable Items
To cancel a non-perishable item, please email us at online@eatenalive.co.uk, and we’ll arrange the return.

4. Care of Products
While items are in your possession, it's your responsibility to take reasonable care of them and ensure they remain in saleable condition.

5. Storage Instructions
It is the customer's responsibility to keep all chilled products refrigerated as indicated on the label of each jar and on each product page under the “Storage” dropdown. Improper storage may affect product quality and refund eligibility.

6. Refunds for Damaged Items
If you receive a damaged item (e.g. broken or opened jars), we will refund the purchase price once damage is confirmed. Please take a photo of the item and email it to online@eatenalive.co.uk, along with your order number and a brief description of the issue.

7. Contact Us
For any questions or concerns about this policy, contact us at online@eatenalive.co.uk.

8. Policy Updates
This policy is subject to change without notice. The latest version will always be available on our website.