Thank you for choosing Eaten Alive! We're committed to providing you with high-quality products and excellent customer service. If you receive a damaged item, we're here to help.

  1. If you need to return non-perishable items, please send them back to us at Eaten Alive: 18, London Stone Business Estate, London SW8 3QR. Please include your name, address, signature, and the date you're returning the order.

    Please make sure to return the products in their original packaging or similar protective materials to avoid damage during shipping.

    If you need to cancel non-perishable items, please email us at and we'll arrange for the return of the items.

    While the items are in your possession, it's important to take reasonable care of them to ensure they remain in a saleable condition.

  2. Refunds for Damaged Items: If you receive a damaged item, we will refund the purchase price of the item if you provide proof of the damage. This includes broken jars and opened jars or bottles. Please take a photo of the damage and send it to us at along with your order number and a brief description of the issue. We will review the information and issue a refund if the damage is confirmed.

  3. Contact Us If you have any questions or concerns about our refund policy, please contact us at

Please note that this refund policy is subject to change without notice. The latest version of our refund policy will always be available on our website.

Thank you for choosing Eaten Alive!