Terms & Conditions

 

Terms and conditions of use

Last updated: June 23, 2025

Introduction

Welcome and thank you for buying from Eaten Alive Limited (Eaten Alive, The Company, We, Us). 

We put a lot of care and attention into Our ferments and sauces and We hope that you enjoy them as much as We do!

 

Scope

By using https://www.eatenalive.co.uk/ (Website) and any subdomain of this Website, you agree to abide by Our terms and conditions of use as set out below. 

These terms and conditions represent the entire understanding and agreement between you and Us relating to the use of this Website and supersede any and all prior statements, understandings or agreements whether oral or written.

 

Our Contract

After placing an order, you will receive an email from Us acknowledging that We have received your order. Please note We will confirm your order to you by sending you an email stating that the order has been dispatched (Dispatch Confirmation). The contract between Us (Contract) will only be formed when We send you the Dispatch Confirmation.

Sadly, sometimes We might not accept an order from you. This may be due to:

  • The Eaten Alive product you ordered is unavailable;

  • We cannot obtain authorisation for your payment;

  • We identified a pricing or product description error

We’ll always try and let you know why the order hasn’t been accepted.

Price of Goods

The price listed on the Website (Price) for Eaten Alive products (Product) will be as stated at the time when you place your order on the Website. Prices quoted are inclusive of VAT. 

Sometimes We may make adjustments to the Price to take account of any increase in Our supplier’s prices, or to reflect any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong.

 

Delivery

We’ll try to dispatch next day delivery for all orders received. To ensure same week delivery, please try to place an order before 12am on Thursday - unfortunately we cannot dispatch your order between Friday and Sunday.

The delivery charge will be shown to you on the delivery confirmation page before you confirm your order. Please note that an additional delivery supplement will be applied to orders outside of mainland UK.  

You’re responsible for making suitable arrangements to receive your delivery and giving Us appropriate instructions. If your delivery is stolen from your doorstep or damaged whilst there, We do not accept liability and can only offer compensation at Our discretion. We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal.

Please inspect the products in your order as soon as possible after delivery. If you notice any defects, please let Us know immediately by emailing Us at hello@eatenalive.co.uk. We’ll replace or refund you for defective products if you notify Us within 7 days of the incident.

If We’re unable to deliver to you, or have to deliver late for reasons beyond Our control (for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure), sadly We cannot accept liability for any inconvenience or loss that this causes.

Product cancellation, returns and refunds

Non-perishable items: you have the right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) (CCRs) at any time until the expiry of the 30 days after the day on which you receive the goods you ordered. 

Perishable items: please note that you do not have a right under the CCRs to cancel orders in respect of perishable items.

If you’d like to return non-perishable items that you’ve ordered, please contact Us by email to arrange the return. Please ensure that all products are returned in or with any original packaging.

Any paid delivery charge will be included in your refund once We’ve received all of your order. We will arrange any refund within 14 days of receipt of the returned products.

Copyright and intellectual property

The copyright and all other intellectual property rights on the Website and all content displayed on or accessible from the Website (Content) is owned by or licensed to Eaten Alive and protected by the copyright laws of England, international copyright treaties and all other applicable copyright and intellectual property laws. 

You’re granted a limited, personal, non-exclusive, non-transferable, revocable licence to access, browse and use the Website and the Content. Please do not access, copy, download, distribute, modify, republish, broadcast, embed into any other website or otherwise use, deal with or exploit any part of the Website or Content without Our prior written consent.

 

Trade Marks

Eaten Alive owns the rights in, and to, the https://www.eatenalive.co.uk/ domain name. Other trade marks, products, services and company names mentioned on the Website or in the Content may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.

 

Use and Security

You’re entirely responsible for any and all activities that occur under your account. You agree to notify Us immediately of any unauthorised use or any breach of security. By using Our Website, You agree to abide by all applicable national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the Website.

Links

By virtue of hypertext or other computer links you may be able to access other website pages on the internet which are not part of Our Content. We do not accept responsible for, nor assume any liability for, the contents of other websites which are linked to the Website.

If you link to Our Website you must not imply that there is any association, approval or endorsement on the part of Eaten Alive where none exists. 

The Website must not be framed on any other site.

Limitation of Liability

We’ll do Our best to ensure that the Content is correct. However, occasionally it may be outdated and should not be relied on. We accept no liability for such reliance.

To the fullest extent permitted by applicable law, neither Eaten Alive nor any of its directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with your use of, or your inability to use, the materials, Products and/or facilities or services offered through this Website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if Eaten Alive has been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable.

 

Exclusion of Warranties

To the fullest extent permitted by applicable law We exclude all warranties, representations or understandings whatsoever (whether express or implied) in relation to the Website and the Content, specifically including (but not limited to) any warranty or representation that the Website and the Content are free from computer viruses, errors and omissions and do not infringe any third parties’ rights.

 

Modification of Terms

We reserve the right to change the terms and conditions of use or policies regarding the use of this Website at any time and to notify you by posting an updated version of the terms and conditions of use on this Website. It is your responsibility to check the most up to date version of these terms and conditions.

 

Force Majeure

We shall not be liable for any failure to perform any of Our obligations under these terms and conditions which is caused by circumstances beyond Our reasonable control including, but not limited to any force majeure incident.

 

Legal

If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.

 

Privacy Policy

All the information you provide to the Website, including your email address, delivery address and credit card details, are strictly private and confidential. We acknowledge that We are bound by the Data Protection Act 1998 and that it will not disclose your details to any third party without your express written consent. As a matter of good practice, We do not share any personal information with anyone and We do not sell it to others. We do not store Our customer’s financial details.

You can find more about Our Privacy Policy here.

 

Mobile Terms of Service

The Eaten Alive mobile message service (the "Service") is operated by Eaten Alive (“Eaten Alive”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Eaten Alive’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Eaten Alive through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Eaten Alive. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to EatenAlive or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Eaten Alive mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to EatenAlive or email online@eatenalive.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

 

Contact Us

For more information about Our T&Cs, if you have questions, or if you would like to make a complaint, please contact Us by e‑mail or by mail using the details provided below:

Store: Arch 18 London Stone Business Estate, London, SW8 3QR

Get in touch on hello@eatenalive.co.uk