Return & Refund

1. Thank you for choosing Eaten Alive

We are committed to providing high-quality products and excellent customer service. If there is an issue with your order, we will do our best to help.

2. Returns for bottled sauces

We accept returns for bottled sauces only where the item is unused, unopened, and the seal remains fully intact. Items must also be returned in their original packaging, or equivalent protective packaging, and in a resaleable condition.

If you would like to return an eligible item, please contact us first at online@eatenalive.co.uk

Returns should be sent to:

Eaten Alive
18 London Stone Business Estate,
Broughton street
London
SW8 3QR

Please include your name, address, order number, and the reason for the return.

3. Chilled products

Due to the perishable nature of our chilled products, we do not accept returns of chilled items unless they are damaged, faulty, or incorrect.

All chilled products must be refrigerated immediately on delivery in accordance with the storage instructions shown on the label and product page. We cannot accept responsibility for issues arising from products not being stored correctly after delivery.

4. Cancelling an order

If you wish to cancel an order, please email online@eatenalive.co.uk as soon as possible.

If your order has not yet been dispatched, we will do our best to cancel it.
If your order has already been dispatched, cancellation may not be possible for chilled products. Eligible bottled sauces may still be returned in line with this policy, provided they are unopened and the seal remains intact.

5. Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or incorrect, please email online@eatenalive.co.uk with:

• your order number
• a brief description of the issue
• clear photographs of the item and packaging

Once we have reviewed and confirmed the issue, we will arrange an appropriate refund or replacement where applicable.

6. Refunds

Once approved, refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear in your account.

7. Contact us

If you have any questions about this policy, please contact us at online@eatenalive.co.uk.

8. Your statutory rights

Nothing in this policy affects your statutory rights.

9. Policy updates

We may update this policy from time to time. The latest version will always be available on our website.